Does this match what you see?
- No gateway LED or missing solid green
Applies to
- App
- myQ iOS/Android; menu labels vary by release
- Hardware
- Wired myQ Internet Gateway, not Wi-Fi Smart Garage Hub
304 · Internet Gateway connectivity
If you arrived by error code, confirm the device and symptoms above first. An app error code does not identify a particular LED pattern.
Before you start
- Authorized account/device owner; safe physical access.
- Record the model and displayed LED or error before changing anything.
Why this can happen
- Power or Ethernet connection
- Router LAN/internet path
Work through these checks
Check 1
Reseat gateway power and Ethernet at both ends.
What you should seeSolid green indicates server connectivity.
Check 2
Check the outlet with another device and confirm a computer can reach the internet.
What you should seePower and home internet confirmed.
Check 3
Restart the router, allow recovery, then try another router LAN port for the gateway.
What you should seeSolid green returns.
Check 4
If green blinks rather than staying off, switch to gateway blinking-green troubleshooting.
What you should seeCorrect diagnostic branch selected.
When to stop
- Escalate unresolved gateway connectivity to myQ/router support. Avoid factory resets that delete devices or bypassing network security.
See how these checks fit together
Compare Wi-Fi with cellular data.
Restore the phone or home internet connection first.
Inspect the affected device status and model-specific LEDs.
Note model, LED pattern and when it started.