What stopped working?
Start with the symptom, the light you see, or the exact error. Choose the guide that matches your equipment.
47 guides · 8 topics
Wi-Fi & connectionNew router, setup lights, weak signal or an offline device.16 guides · Explore ↓
- Opener remains blinking blue during setupBlinking blue Wi-Fi LED; setup incomplete
- Opener stalls on a solid blue Wi-Fi LEDSolid blue persists during setup
- Opener cannot reach the home routerWi-Fi LED blinks blue and green
- Opener joins Wi-Fi but cannot reach myQBlinking green Wi-Fi LED
- Opener is solid green but missing from the appSolid green LED; opener absent from home screen
- Opener has no visible Wi-Fi status lightWi-Fi LED unlit; app offline or setup fails
- Device goes offline after a router or Wi-Fi changeOffline after new router, ISP, network name or password
- Separate hub stays ready for setupBlinking blue hub LED
- Separate hub connects to phone but not Wi-FiSolid blue hub LED during setup
- Previously working hub loses Wi-FiHub blinks blue and green; app control unavailable
- Separate hub has no status lightHub LED remains dark
- Device repeatedly disconnects or updates slowlyIntermittent offline state Delayed state or notification updates
- Home Wi-Fi name is missing during setupSSID absent from the setup network list
- Wi-Fi is visible but its configuration is incompatibleStrong signal but repeated connection rejection
- Ethernet Internet Gateway is not onlineNo gateway LED or missing solid green
- Error 225 interrupts serial-number registrationError 225
Door & sensorClosing errors, pairing, remote lights or an incorrect position.6 guides · Explore ↓
- Close Error: the door did not closeClose Error appears after an attempted close.
- Monitor Door Only: status works, control does notDoor position is visible but the app says Monitor Door Only.
- A single tap does not move the doorA tap seems ignored; the door is otherwise online.
- Error 308: the device does not respondApp reports error 308.
- Work Light Error: check the remote lightApp displays Work Light Error.
- The app shows the wrong door positionDoor state disagrees with the physically observed door.
Account & sign-inPasswords, verification, missing devices or previous ownership.7 guides · Explore ↓
- Error 201: an account already existsRegistration reports Error 201
- Errors 203 and 207: wrong credentials or locked accountSign-in rejected Account locked
- Change Password is missing after provider sign-inNo Change Password option
- Verification code missing, expired, or sent to an old numberTwo-step code not received Old phone or email unavailable
- Error 310: device belongs to another accountPreviously installed device cannot be registered
- Error 602: this device name is already in useHub naming fails with Error 602
- All devices disappear after switching to SSOEmpty account immediately after Apple, Google or Amazon sign-in
Sharing & invitationsAn invitation, a shared home or the right level of access.3 guides · Explore ↓
Alerts & notificationsMissing pushes, overnight gaps and incorrect timestamps.3 guides · Explore ↓
Cameras & recordingsCamera status lights, live video and recorded events.7 guides · Explore ↓
- Camera is solid green but absent from the appCamera LED is solid green but no camera tile appears.
- Smart Garage Camera has no LEDNo status light and no camera response.
- Smart Garage Camera stays white during startupSolid white LED does not progress.
- Smart Garage Camera flashes blue and greenAlternating/flashing blue and green after setup or disconnection.
- Smart Garage Camera flashes greenFlashing green continues rather than becoming solid green.
- Camera setup fails at the naming stepNaming fails near the end of setup.
- Video Doorbell live view works but history is emptyLive video is available but no expected recorded events appear.
Community accessBuilding invitations, mobile credentials and Home Access.3 guides · Explore ↓
Schedules & car accessA scheduled-close restriction or Tesla account connection.2 guides · Explore ↓
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What is failing?
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Device or entrance
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For setup from scratch, identify your garage equipment. For a partner or voice assistant, check current compatibility.