Opener is solid green but missing from the app
Solid green LED; opener absent from home screen
Start the checks ↓Does this match what you see?
- Solid green LED; opener absent from home screen
Applies to
- App
- myQ iOS/Android; menu labels vary by release
- Hardware
- Garage door opener with built-in myQ Wi-Fi, not a separate hub
301 · Hub/gateway registration
If you arrived by error code, confirm the device and symptoms above first. An app error code does not identify a particular LED pattern.
Before you start
- Authorized account/device owner; safe physical access.
- Record the model and displayed LED or error before changing anything.
Why this can happen
- Wrong account or shared-household view
- Account enrollment incomplete
Work through these checks
Check 1
Check the intended account or household view; use the same single-sign-on provider originally used.
What you should seeExpected device becomes visible.
Check 2
For the documented legacy enrollment flow, choose Add device → Accessory → Internet Gateway, then enter the opener’s myQ serial number. Follow the current app prompts if menus differ.
What you should seeSerial is accepted and device can be named.
Check 3
Confirm the device appears in the intended account.
What you should seeEnrollment is complete.
When to stop
- If solid green persists with no device, contact myQ support before any factory reset that could erase settings.
See how these checks fit together
Read the label without removing covers.
Use its own setup instructions and LED troubleshooting guide.
Check hub, door sensor and opener compatibility separately.
Do not copy reset steps from another product.