myQ Garage Door Won’t Close: Check the Exact Error
Use these checks when myQ reports Close Error after a close attempt. Observe the doorway and safety sensors before another command; separate movement failure from stale status.
Start the checks ↓Does this match what you see?
- Close Error appears after an attempted close.
Applies to
- App
- Consumer myQ; connected opener or hub. Battery checks apply only to a separate door sensor.
Close Error · Consumer myQ; connected opener or hub. Battery checks apply only to a separate door sensor.
Before you start
- Identify the product model and observe the exact status before making changes.
- Use only equipment and accounts you own or are authorized to manage.
Why this can happen
- A blocked doorway or safety sensor path.
- Door movement or hub sensor reporting failed.
Work through these checks
Check 1
Keep the door in sight and its path clear; inspect for loose obstructions.
What you should seeThe path is clear.
Check 2
Observe the floor-level safety sensor LEDs and remove loose obstructions. Never bypass sensors.
What you should seeBoth sensors can see each other.
Check 3
With the opening clear, try one normal wall-control or remote operation.
What you should seeA successful local close can clear the app error.
Check 4
If the door is closed but the message remains, fully close and reopen the app.
What you should seeThe status refreshes.
When to stop
- Do not hold a wall button to defeat a sensor, change force settings, or release an open door as a troubleshooting shortcut.
See how these checks fit together
Observe safely; keep people clear of the opening.
Stop app troubleshooting and seek qualified assistance.
Check device status and the specific app error guide.
Never adjust springs or force settings from an app guide.