Does this match what you see?
- App reports error 308.
Applies to
- App
- Consumer myQ device; confirm whether this is an opener, light or hub-controlled accessory.
308 · Consumer myQ device; confirm whether this is an opener, light or hub-controlled accessory.
Before you start
- Identify the product model and observe the exact status before making changes.
- Use only equipment and accounts you own or are authorized to manage.
Why this can happen
- The controlled device may lack power or be out of range.
Work through these checks
Check 1
Check power and, for a door, test a normal handheld remote command with the doorway clear.
What you should seeThe device responds locally.
Check 2
If local operation works, check the app for Offline, Close Error or Monitor Door Only and use that specific branch.
What you should seeThe symptom is narrowed to connection, safety or pairing.
When to stop
- For damaged or erratic door hardware, stop operation and obtain qualified service.
See how these checks fit together
Can the door operate locally?
Observe safely; keep people clear of the opening.
Local operation also fails
Stop app troubleshooting and seek qualified assistance.
Local operation works
Check device status and the specific app error guide.
Do not defeat safety devices
Never adjust springs or force settings from an app guide.