Verification code missing, expired, or sent to an old number
Two-step code not received Old phone or email unavailable
Start the checks ↓Does this match what you see?
- Two-step code not received
- Old phone or email unavailable
Applies to
- App
- Consumer myQ two-step verification; required in official guidance from September 2026
Before you start
- Access to at least one registered verification method
Why this can happen
- Delivery filtering, expired code, or outdated recovery destination.
Work through these checks
Check 1
Check junk mail or blocked text messages; wait briefly, then request a new code.
What you should seeA current code arrives.
Check 2
If the phone is unavailable, select backup email; if email is unavailable, use the phone method.
What you should seeYou can authenticate without the lost method.
Check 3
After signing in, review recovery details in Manage Account.
What you should seeFuture codes reach your available destination.
When to stop
- Never bypass verification or ask another household member to forward codes. Support may require ownership verification.
See how these checks fit together
Where does access stop?
Save the exact message without sharing codes.
Cannot sign in
Use the official recovery route for your existing account.
Signed in, device missing
Check the account, invitation and authorized access owner.
Never share verification codes
Unresolved ownership goes to the owner or support.