Errors 203 and 207: wrong credentials or locked account
Sign-in rejected Account locked
Start the checks ↓Does this match what you see?
- Sign-in rejected
- Account locked
Applies to
- App
- Consumer myQ email/password login
203 · myQ sign-in
207 · myQ sign-in
Before you start
- Access to registered mailbox
Why this can happen
- 203 indicates incorrect credentials; 207 indicates account lockout.
Work through these checks
Check 1
Verify the registered email and sign-in method.
What you should seeYou are using the original account.
Check 2
Choose Login, then Forgot; submit the registered email and use the emailed six-digit code.
What you should seeThe app permits a new password.
Check 3
Enter and confirm the new password, then update saved credentials on your other devices.
What you should seeThe original account opens.
When to stop
- If recovery remains unavailable, contact account support; never share a password or verification code.
See how these checks fit together
Where does access stop?
Save the exact message without sharing codes.
Cannot sign in
Use the official recovery route for your existing account.
Signed in, device missing
Check the account, invitation and authorized access owner.
Never share verification codes
Unresolved ownership goes to the owner or support.