Does this match what you see?
- App displays Work Light Error.
Applies to
- App
- Residential jackshaft opener using a myQ Remote LED Light. Light-duty commercial exceptions require their own manual.
- Hardware
- 8500W, 8500WRGD, 8500WLA in the reviewed jackshaft diagnostic reference; confirm the installed model.
Work Light Error · Openers using a myQ Remote LED Light; not all opener bulbs or unrelated smart lights.
Before you start
- Identify the product model and observe the exact status before making changes.
- Use only equipment and accounts you own or are authorized to manage.
Why this can happen
- The remote light may be unplugged or not programmed to the opener.
Work through these checks
Check 1
Check the remote LED light has power at its normal outlet.
What you should seeThe light is powered.
Check 2
Check the exact light and opener manual for their pairing procedure.
What you should seeThe light is programmed to this opener.
When to stop
- Do not substitute a generic smart-bulb pairing procedure or open electrical enclosures.
See how these checks fit together
Can the door operate locally?
Observe safely; keep people clear of the opening.
Local operation also fails
Stop app troubleshooting and seek qualified assistance.
Local operation works
Check device status and the specific app error guide.
Do not defeat safety devices
Never adjust springs or force settings from an app guide.