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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Invitation accepted, but shared doors are missing

Accepted invitation but empty Devices view

Start the checks ↓

Does this match what you see?

Accepted invitation but empty Devices view

Applies to

App: Consumer myQ shared homes

Before you start

Invitation accepted in the app

Why this can happen

The app may be displaying your personal home rather than the shared home.

Work through these checks

Check 1
Tap the home name at the top of the app.
What you should see
Available homes are listed.
Your next branch
Select the owner’s shared home.
Check 2
Inspect Devices in the selected home.
What you should see
The shared door appears.
Your next branch
If absent, ask the owner to check which devices were assigned.
Check 3
Ask the owner to review any access period.
What you should see
The intended device and permitted time are confirmed.
Your next branch
If the assignment is correct but still absent, report the account emails and symptom to support without passwords.

When to stop

Do not delete and re-add the owner’s device to repair an invitation.

See how these checks fit together

Recover the right account

Where does access stop?

Save the exact message without sharing codes.

Cannot sign in

Use the official recovery route for your existing account.

Signed in, device missing

Check the account, invitation and authorized access owner.

Never share verification codes

Unresolved ownership goes to the owner or support.