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LiftMaster & myQ apps, explainedPractical help. Clear answers.

A household invitation never appears

No pending invitation Email invite missing

Start the checks ↓

Does this match what you see?

No pending invitation
Email invite missing

Applies to

App: Consumer myQ Users; not myQ Community

Before you start

Invitee has a separate myQ login

Why this can happen

Wrong recipient email, expired invitation, or Apple private-relay address.

Work through these checks

Check 1
Open Menu > Invitations while signed into your own account.
What you should see
Pending invitations appear.
Your next branch
Check junk mail if no invitation is listed.
Check 2
Compare the account email with the address used by the owner.
What you should see
Both addresses match exactly.
Your next branch
With Apple Hide My Email, the owner must use the relay address shown in your account.
Check 3
Ask the owner to review your entry under Users and resend the invitation.
What you should see
A current invitation is available to accept.
Your next branch
Invitations expire after seven days; incorrect addresses require owner correction.

When to stop

Do not share the owner’s login. The owner must resolve recipient and access settings.

See how these checks fit together

Recover the right account

Where does access stop?

Save the exact message without sharing codes.

Cannot sign in

Use the official recovery route for your existing account.

Signed in, device missing

Check the account, invitation and authorized access owner.

Never share verification codes

Unresolved ownership goes to the owner or support.