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LiftMaster & myQ apps, explainedPractical help. Clear answers.

A shared user cannot see cameras, history, or schedules

Door control works but other features are missing

Start the checks ↓

Does this match what you see?

Door control works but other features are missing

Applies to

App: Consumer myQ Co-Owner and Household User roles

Before you start

Owner can review the intended role

Why this can happen

Role restrictions are not necessarily an app fault.

Work through these checks

Check 1
Ask the owner to confirm your user role and assigned devices.
What you should see
Your access matches the intended permissions.
Your next branch
Household Users do not have history or schedule access.
Check 2
For a shared camera, ask whether Co-Owner access was intended.
What you should see
The owner can assess the broader access that role grants.
Your next branch
Do not promote someone merely to dismiss an error.
Check 3
Use the correct product’s access system.
What you should see
Consumer and Community access are not confused.
Your next branch
Commercial door operators cannot be shared through consumer myQ Users.

When to stop

Only the authorized owner may approve wider access. Do not exchange account passwords.

See how these checks fit together

Recover the right account

Where does access stop?

Save the exact message without sharing codes.

Cannot sign in

Use the official recovery route for your existing account.

Signed in, device missing

Check the account, invitation and authorized access owner.

Never share verification codes

Unresolved ownership goes to the owner or support.