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myQ Community invitation or first login fails

Cannot accept building invitation Community sign-in fails

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Does this match what you see?

Cannot accept building invitation
Community sign-in fails

Applies to

App: myQ Community only; separate from consumer myQ

Before you start

Resident authorization from facility manager

Why this can happen

Missing license, wrong invitation email, or network restriction.

Work through these checks

Check 1
Find the facility’s invitation and use it to obtain the Community app.
What you should see
The invitation or Community Code can be accepted.
Your next branch
If no invitation exists, ask the facility manager to assign a video license.
Check 2
Have the manager compare your sign-in email with the invited address.
What you should see
The intended resident account is used.
Your next branch
If they differ, ask the manager to correct the invitation.
Check 3
If permitted, test sign-in using cellular data instead of Wi-Fi.
What you should see
A successful cellular test isolates a local-network issue.
Your next branch
Ask the network administrator for help; do not weaken network security.
Check 4
If the invitation and email match but access still fails, ask the manager to check or reassign the license.
What you should see
The authorized resident entitlement is restored.
Your next branch
For a previously working login, use password recovery first.

When to stop

Residents should not change property-level access controls or attempt to reuse someone else’s Community Code.

See how these checks fit together

Community access triage

Is this a shared entrance?

Use the app and invitation issued by the property.

Invitation or access missing

Ask the property manager to verify your assigned access.

Access shown but fails

Record entrance, time and the message for the manager.

Use an authorized alternative entrance

Do not bypass locks or reset shared equipment.