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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Community Tap or Alert unlock does not work

No nearby unlock prompt Tap does not unlock

Start the checks ↓

Does this match what you see?

No nearby unlock prompt
Tap does not unlock

Applies to

App: myQ Community; supported Smart Readers and CAPXLV2/CAPXM/CAPXS with current firmware

Before you start

Authorized mobile credential; powered phone

Why this can happen

Disabled mode, permissions, app state or missing internet for Alert.

Work through these checks

Check 1
Confirm the property administrator enabled your credential and the desired Tap or Alert mode.
What you should see
Your entitlement is verified.
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Some modes are disabled by property policy.
Check 2
Keep the app running; enable Bluetooth and Location Services with Always Allow as documented for this feature.
What you should see
Nearby credential detection is possible.
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For Alert, also allow notifications and verify internet access.
Check 3
Approach the supported reader and try the authorized mode once.
What you should see
The entry confirms access.
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If it fails, report the reader and time to the administrator.

When to stop

Do not force entry or bypass a reader. Use the property’s authorized alternative if access is unavailable.

See how these checks fit together

Community access triage

Is this a shared entrance?

Use the app and invitation issued by the property.

Invitation or access missing

Ask the property manager to verify your assigned access.

Access shown but fails

Record entrance, time and the message for the manager.

Use an authorized alternative entrance

Do not bypass locks or reset shared equipment.