Previously working hub loses Wi-Fi
Hub blinks blue and green; app control unavailable
Start the checks ↓Does this match what you see?
- Hub blinks blue and green; app control unavailable
Applies to
- App
- myQ iOS/Android; menu labels vary by release
- Hardware
- Separate myQ Smart Garage Hub or Smart Garage Control, not built-in opener Wi-Fi
309 · Hub/gateway connectivity
If you arrived by error code, confirm the device and symptoms above first. An app error code does not identify a particular LED pattern.
Before you start
- Authorized account/device owner; safe physical access.
- Record the model and displayed LED or error before changing anything.
Why this can happen
- Home network interruption
- Saved credentials no longer work
Work through these checks
Check 1
Test browsing over home Wi-Fi with mobile data off, then restore phone settings.
What you should seeHome internet works.
Check 2
Unplug hub power for 30 seconds and reconnect.
What you should seeSolid green returns.
Check 3
Choose the existing device’s Change Wi-Fi Settings or reconnect prompt in myQ and follow model-specific instructions.
What you should seeHub returns online.
When to stop
- If Wi-Fi remains unavailable, contact the ISP. Local remote or wall control may still operate the door if otherwise functional; verify the path is clear.
See how these checks fit together
Does the phone have internet?
Compare Wi-Fi with cellular data.
No connection
Restore the phone or home internet connection first.
Phone is online
Inspect the affected device status and model-specific LEDs.
Still offline? Record the evidence
Note model, LED pattern and when it started.