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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Separate hub has no status light

Hub LED remains dark

Start the checks ↓

Does this match what you see?

Hub LED remains dark

Applies to

App: myQ iOS/Android; menu labels vary by release
Hardware: Separate myQ Smart Garage Hub or Smart Garage Control, not built-in opener Wi-Fi

Before you start

Authorized account/device owner; safe physical access.
Record the model and displayed LED or error before changing anything.

Why this can happen

Hub power connection or outlet problem

Work through these checks

Check 1
Reseat the hub’s power lead at both the outlet and hub.
What you should see
LED illuminates.
Your next branch
Solid green: verify app operation; another color: use its guide.
Check 2
Test the outlet with a known-working device.
What you should see
Power supply to the outlet is established.
Your next branch
A dead outlet needs a qualified electrician; use a safe known-working outlet for diagnosis.
Check 3
If powered at a working outlet but still dark, record the hub model and adapter information for support.
What you should see
Support can distinguish supply and hub faults.
Your next branch
Do not open the adapter or assume every dark hub needs a factory reset.

When to stop

Stop if the cord or adapter is damaged, hot or smells burnt. Escalate persistent no-power symptoms to support.

See how these checks fit together

Start with the symptom

What is failing?

Identify the affected app and device.

App or account

Check sign-in, phone connection and the exact message.

Device or entrance

Check device status, ownership and safe local operation.

Match the guide to your equipment

Do not reset unrelated hardware.