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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Notifications or history show the wrong time

Timestamp differs from local time

Start the checks ↓

Does this match what you see?

Timestamp differs from local time

Applies to

App: Consumer myQ Android and iOS

Before you start

Know the property’s correct time zone

Why this can happen

Account or phone time-zone mismatch.

Work through these checks

Check 1
Open Menu or your initials, then Manage Account > Edit Profile > Time Zone.
What you should see
The saved zone is visible.
Your next branch
Choose the location’s zone rather than manually compensating for daylight saving.
Check 2
Save the change; on iOS complete Done before Save if shown.
What you should see
The selected zone persists.
Your next branch
Restart the app to reload it.
Check 3
Compare the next normal event’s timestamp with local time; also check the phone time zone.
What you should see
New history and alerts agree.
Your next branch
If the mismatch persists, capture the event time and chosen zone for support.

When to stop

Do not repeatedly operate a door just to generate timestamp samples.

See how these checks fit together

Find the notification break

Is the event visible in the app?

Check the correct account and device.

Event is missing

Investigate device status and the event source first.

Event is present

Review the alert rule and phone notification permissions.

Test once with a safe known event

Compare the event time with notification delivery.