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An overnight alert misses activity after midnight

Daytime alerts work Overnight rule misses events

Start the checks ↓

Does this match what you see?

Daytime alerts work
Overnight rule misses events

Applies to

App: Consumer myQ notification rules

Before you start

Permission to edit your own notification rules

Why this can happen

A single notification window cannot cross midnight.

Work through these checks

Check 1
Open Notifications or Notification and Alerts and select the affected rule.
What you should see
Its device, activity and days are visible.
Your next branch
Check that a delayed reminder was not mistaken for an immediate alert.
Check 2
Represent an overnight interval with two rules: evening to 11:59 PM, then 12:00 AM to the morning end.
What you should see
Both sides of midnight have coverage.
Your next branch
Choose the correct days for each half.
Check 3
Save and confirm both rules remain enabled with the desired push or email delivery.
What you should see
The intended interval is covered.
Your next branch
If daytime events also fail, use the missing-alert guide.

When to stop

A notification is not a guaranteed safety alarm; inspect actual door status when needed.

See how these checks fit together

Find the notification break

Is the event visible in the app?

Check the correct account and device.

Event is missing

Investigate device status and the event source first.

Event is present

Review the alert rule and phone notification permissions.

Test once with a safe known event

Compare the event time with notification delivery.