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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Door or camera push alerts do not arrive

Activity occurs but phone stays silent

Start the checks ↓

Does this match what you see?

Activity occurs but phone stays silent

Applies to

App: Consumer myQ; iOS or Android

Before you start

Signed-in account and working internet

Why this can happen

Phone permissions, per-device settings, restrictions or camera snooze.

Work through these checks

Check 1
Confirm you are signed in, online, and allowing myQ notifications in phone settings.
What you should see
The phone can receive push alerts.
Your next branch
Check airplane mode and battery restrictions if permission is already enabled.
Check 2
In myQ notification settings, select the affected door or camera and enable the intended alert.
What you should see
The rule targets the correct device.
Your next branch
For cameras, check the bell menu and stop Snooze if active.
Check 3
Observe the next normal event and compare the app history with delivery.
What you should see
A notification arrives; most arrive within about 90 seconds, not instantly.
Your next branch
If history also fails to update, investigate device connectivity rather than only phone alerts.

When to stop

Do not cycle a door unsupervised to test alerts. Record event time, phone OS and affected device if support is needed.

See how these checks fit together

Find the notification break

Is the event visible in the app?

Check the correct account and device.

Event is missing

Investigate device status and the event source first.

Event is present

Review the alert rule and phone notification permissions.

Test once with a safe known event

Compare the event time with notification delivery.