All devices disappear after switching to SSO
Empty account immediately after Apple, Google or Amazon sign-in
Start the checks ↓Does this match what you see?
- Empty account immediately after Apple, Google or Amazon sign-in
Applies to
- App
- Consumer myQ SSO account linking
Before you start
- Original account email and authorized provider login
Why this can happen
- Wrong provider account or Apple Hide My Email can create a different, empty account.
Work through these checks
Check 1
Compare the selected provider email with the original myQ email.
What you should seeAn account mismatch can be identified.
Check 2
Sign out and choose the provider account matching the original myQ address.
What you should seePreviously associated devices appear.
Check 3
If Apple Hide My Email created a relay account, review the official Apple unlink/relink procedure before changing it.
What you should seeYou can plan relinking with Share My Email.
When to stop
- Do not delete either account or factory-reset equipment to resolve a sign-in identity mismatch.
See how these checks fit together
Where does access stop?
Save the exact message without sharing codes.
Cannot sign in
Use the official recovery route for your existing account.
Signed in, device missing
Check the account, invitation and authorized access owner.
Never share verification codes
Unresolved ownership goes to the owner or support.