Smart Garage Camera flashes blue and green
Alternating/flashing blue and green after setup or disconnection.
Start the checks ↓Does this match what you see?
- Alternating/flashing blue and green after setup or disconnection.
Applies to
- App
- Standalone myQ Smart Garage Camera.
Before you start
- Identify the product model and observe the exact status before making changes.
- Use only equipment and accounts you own or are authorized to manage.
Why this can happen
- Camera cannot join its Wi-Fi network.
Work through these checks
Check 1
Check whether the network name, password or router changed.
What you should seeThe saved connection details are still valid.
Check 2
At the camera location, check Wi-Fi signal on your phone.
What you should seeCoverage is usable at the installation point.
Check 3
Reconnect camera power and wait 40 seconds.
What you should seeSolid green indicates recovery.
Check 4
If still failing, ask the router provider to verify the camera-specific recommended settings.
What you should seeThe network path is checked without weakening security.
When to stop
- Do not factory-reset the router or disable security. Camera network requirements differ from hub requirements.
See how these checks fit together
Which feature is missing?
Confirm the camera model and affected account.
Live video unavailable
Check camera power, status and its network instructions.
Recording unavailable
Check the recording feature, settings and applicable plan.
Record the exact video symptom
Do not reset the opener to repair a camera feature.