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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Camera is solid green but absent from the app

Camera LED is solid green but no camera tile appears.

Start the checks ↓

Does this match what you see?

Camera LED is solid green but no camera tile appears.

Applies to

App: Standalone myQ Smart Garage Camera; not a universal reset procedure for integrated cameras or doorbells.

Before you start

Identify the product model and observe the exact status before making changes.
Use only equipment and accounts you own or are authorized to manage.

Why this can happen

Wrong sign-in identity, shared-user role or incomplete account association.

Work through these checks

Check 1
Open the app menu and check the signed-in email. Use the same Apple, Google or Amazon sign-in method originally used, if applicable.
What you should see
You are viewing the intended account.
Your next branch
Wrong identity: sign out and use the existing correct identity; do not create a duplicate account.
Check 2
Check which household/account is selected and whether you have owner/co-owner access.
What you should see
The role permits camera viewing.
Your next branch
Household users cannot view these shared cameras; ask the owner for appropriate access, without changing roles yourself.
Check 3
If the owner still cannot see it, collect the model and solid-green observation before following the camera-specific setup recovery with support.
What you should see
Any reset is limited to the identified camera.
Your next branch
Do not reset a whole garage opener to fix camera visibility.

When to stop

Account and role checks come before factory reset. Preserve existing access and settings until an authorized owner approves a reset.

See how these checks fit together

Separate video from door control

Which feature is missing?

Confirm the camera model and affected account.

Live video unavailable

Check camera power, status and its network instructions.

Recording unavailable

Check the recording feature, settings and applicable plan.

Record the exact video symptom

Do not reset the opener to repair a camera feature.