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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Smart Garage Camera stays white during startup

Solid white LED does not progress.

Start the checks ↓

Does this match what you see?

Solid white LED does not progress.

Applies to

App: Standalone myQ Smart Garage Camera.

Before you start

Identify the product model and observe the exact status before making changes.
Use only equipment and accounts you own or are authorized to manage.

Why this can happen

Startup has not completed.

Work through these checks

Check 1
Allow up to 40 seconds after powering on.
What you should see
The LED changes to blinking blue for setup or green when online.
Your next branch
If white persists, continue.
Check 2
Disconnect and reconnect the camera power cord and wait another 40 seconds.
What you should see
Startup completes.
Your next branch
If another color appears, use that status rather than repeating this procedure.
Check 3
If still white, identify the exact model and ask support to guide a camera-specific factory reset, including its effects, before considering replacement.
What you should see
A supported recovery path is established.
Your next branch
Persistent white after the authorized model-specific reset requires hardware support.

When to stop

A factory reset is a later, model-specific recovery—not a universal first step. Do not erase opener or account settings.

See how these checks fit together

Separate video from door control

Which feature is missing?

Confirm the camera model and affected account.

Live video unavailable

Check camera power, status and its network instructions.

Recording unavailable

Check the recording feature, settings and applicable plan.

Record the exact video symptom

Do not reset the opener to repair a camera feature.