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LiftMaster & myQ apps, explainedPractical help. Clear answers.

Smart Garage Camera has no LED

No status light and no camera response.

Start the checks ↓

Does this match what you see?

No status light and no camera response.

Applies to

App: Standalone powered myQ Smart Garage Camera.

Before you start

Identify the product model and observe the exact status before making changes.
Use only equipment and accounts you own or are authorized to manage.

Why this can happen

Loss of power or failed camera/power hardware.

Work through these checks

Check 1
Inspect the accessible power cable and adapter for damage. If undamaged, disconnect and reconnect at the camera and outlet.
What you should see
The LED starts up.
Your next branch
White then blinking blue indicates setup readiness; green indicates online.
Check 2
If still dark, verify the outlet works with another safe appliance.
What you should see
The outlet supplies power.
Your next branch
If it does not, use a known working outlet; leave electrical repairs to a qualified person.
Check 3
Retest the camera on confirmed power using its specified supply.
What you should see
The camera powers on.
Your next branch
If not, contact support about hardware service rather than repeatedly attempting Wi-Fi setup.

When to stop

Do not open the adapter or camera, substitute an unverified supply, or touch damaged wiring.

See how these checks fit together

Separate video from door control

Which feature is missing?

Confirm the camera model and affected account.

Live video unavailable

Check camera power, status and its network instructions.

Recording unavailable

Check the recording feature, settings and applicable plan.

Record the exact video symptom

Do not reset the opener to repair a camera feature.