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Video Doorbell live view works but history is empty

Live video is available but no expected recorded events appear.

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Does this match what you see?

Live video is available but no expected recorded events appear.

Applies to

App: myQ Video Doorbell; recording availability depends on the account’s current storage entitlement.

Before you start

Identify the product model and observe the exact status before making changes.
Use only equipment and accounts you own or are authorized to manage.

Why this can happen

No active trial/storage entitlement, recording disabled or history filters.

Work through these checks

Check 1
Check whether the existing account has an active video-storage trial or subscription.
What you should see
Recording access is confirmed.
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Without it, live viewing alone does not establish a recording fault; this guide does not require a purchase.
Check 2
Open the doorbell’s Device Settings and check Event Recording.
What you should see
Recording is enabled if the owner wants it.
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If disabled, the owner can enable it before a new test.
Check 3
Clear filters in History, then create a normal test event in view of the camera.
What you should see
A newly captured event can be found.
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If still absent with entitlement and recording confirmed, provide test time and device details to support.

When to stop

Do not promise recovery of events that were never recorded. Avoid sharing private footage in public support requests.

See how these checks fit together

Separate video from door control

Which feature is missing?

Confirm the camera model and affected account.

Live video unavailable

Check camera power, status and its network instructions.

Recording unavailable

Check the recording feature, settings and applicable plan.

Record the exact video symptom

Do not reset the opener to repair a camera feature.