Consumer myQ notifications for an available device. Camera features and notification choices depend on equipment and service.
Create a useful alert—and test where it arrives
Treat app rules, phone permissions and door-state reporting as separate checkpoints.
Before you begin
- Confirm the device is online and its displayed state is accurate.
- Choose one useful event to test rather than enabling every alert.
- Keep the door in sight and clear of people, pets and objects for the test.
Missing is different from delayed
The notification support article says most alerts arrive within 90 seconds, but phone restrictions and network conditions can affect delivery. This is not a guaranteed real-time safety system. Make sure you remain signed in; check the individual device rule as well as overall permissions. Camera alerts may also be snoozed.
Wrong state is different from a blocked notification
If history reflects an unexpected or delayed event, inspect the history before recreating rules. Check account time zone if timestamps are wrong. Hub-based door-state problems can involve the separate sensor battery; a notification setting cannot repair inaccurate input.
What to do
- Open app settings using the gear or initials entry shown in your version. Choose Notifications or Notification and Alerts, then the intended device.
- Use Add notification or the plus control. Give the rule a useful name, choose the activity, timing and available delivery method, then save.
- For an overnight window, create two rules divided at midnight rather than one crossing midnight. For a left-open reminder, choose the reminder delay offered by the app.
- Check app/account notification permission and phone-level permission. On iPhone, inspect Settings → Notifications → myQ; on Android, inspect myQ under Apps or Notifications. Menu wording varies.
- Trigger one safe observed test. Compare event time with arrival time and the app’s history before calling it a false alert.
What success looks like
A saved rule for the intended device produces the expected alert on your phone or selected delivery channel.
Pause here if…
- The app reports an incorrect door position: resolve the underlying state issue before relying on alerts.
- Your screen offers different event types or requires a service you do not have. Do not promise an unavailable feature.
Common questions
Why does another door alert but this one does not?
Rules are device-specific. Review the actual door selected rather than only the global notification switch.
Can I rely on an alert to prove the doorway is safe?
No. Observe the doorway for testing and keep the hardware’s safety protections intact.
Should I reinstall first?
Start with the saved rule, signed-in state, phone permissions and event history. Reinstallation is not the first diagnostic step.
Read the official guidance: Create and manage notifications ↗ · Fix push or email notifications ↗ · Enable or disable push notifications ↗ · False or delayed notifications ↗
Next: App will not load, device offline, or door will not move?